Shipping policy
Shipping Policy
Thank you for shopping with Bionbox! We strive to provide a smooth and efficient shipping experience. Please review our shipping policy for details on processing times, shipping rates, and other important information.
Processing Times
- Orders are typically processed within 1-2 business days after purchase.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed and shipped, you will receive a confirmation email with tracking information.
Shipping Rates and Delivery Times
- Standard Shipping: Typically takes 3-5 business days for delivery. Rates are calculated at checkout based on your location and order size.
- Expedited Shipping: Available at an additional cost, with delivery typically within 2-3 business days. Rates will vary based on location and order size.
- Free Shipping: Available on ALL orders over, applicable only to addresses within the continental United States.
International Shipping
- At this time, we only ship to locations within the United States. For international orders, please contact our customer service team to discuss potential options.
Shipping Restrictions
- We are unable to ship to P.O. boxes or APO/FPO addresses.
- Some products, due to their chemical nature, may have restrictions or limitations based on location. If any issues arise, we will contact you promptly.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.
- Please note that tracking information may take up to 24 hours to update after shipping.
Lost or Stolen Packages
- Bionbox is not responsible for lost or stolen packages that are confirmed as delivered by the carrier. If your package is marked as delivered but you have not received it, please reach out to the carrier directly for assistance.
- If you require additional help, feel free to contact us at contact@bionbox.com, and we’ll do our best to assist.
Shipping Delays
- We aim to deliver orders within the estimated timeframes, but please be aware that delays may occur due to weather, carrier issues, or other unforeseen circumstances.
- If your order is delayed, please reach out to us for updates, and we will work with the carrier to resolve the issue as quickly as possible.
Damages and Issues
- Please inspect your order upon arrival. If your items are damaged, defective, or incorrect, contact us immediately at contact@bionbox.com with your order number and photos of the items. We will evaluate the issue and arrange for a replacement or refund.
Thank you for choosing Bionbox! We appreciate your business and are committed to providing high-quality products with excellent customer service.